Frequently Asked Questions


The choice where to repair your vehicle is always yours.
If you have private insurance as well as ICBC coverage, you must contact your private insurance company to report your claim.
A "Hit and Run" claim means that the person left the scene of the accident without leaving you their insurance information. In this case, ICBC will want to set up an appointment to view your vehicle's damage.
For any accidents involving personal injury, ICBC would likely want to view your vehicle.
Your deductible represents the financial portion of the claim to which you are responsible for. You would have agreed on the $$ amount your deductible represents when you purchased your insurance policy. You may have different deductibles which respond to specific coverage. Please check your insurance policy to verify your deductible(s). Your deductible can be paid at the time you pick up your vehicle once it has been repaired.
Insurance companies have business relationships with specific auto body shops to ensure quality workmanship. The insurance company will offer you a LIFETIME warranty if you have your vehicle repaired at one of their suggested or 'preferred' shops.
Downtown Tyee is recognized as an Insurance 'preferred' auto body shops with the majority of Insurance Companies. Please check with your Insurance Company to confirm.
No they do not. You should always confirm or ask what other service or benefits any particular shop may offer you? For example; ask the shop if they honour your manufacturers warranty? (All Insurance 'preferred' auto body shops must honour the LIFETIME warranty offered by the Insurance company.)
No they will not. An auto body shop MUST be affiliated with dealerships which represent each specific Manufacturer in order to honour the manufacturers warranty on your vehicle. You should always ask this question of any auto body shop if you own or lease a new vehicle.
We offer a LIFETIME warranty on the repairs to your vehicle as long as you remain the registered owner or lessee. We also can extend the manufacturers warranty to your vehicle (when applicable).
By law, you are supposed to report any vehicle accident. As far as rate increases are concerned, most Insurance companies now offer 'accident forgiveness' on your 1st at fault accident. You should always check your policy coverages to confirm that you have the appropriate coverage. If you are unsure about your coverages, always speak to an insurance professional. If you are unclear if the accident was your fault, please review the 'Fault Determination' rules utilized by insurance companies to determine fault.
We offer a LIFETIME guarantee on all repairs. We have trained technicians and the latest equipment to ensure the repairs to your vehicle meet manufacturer specifications. It is our responsibility to ensure your vehicle is as safe as it was before the accident.
If your repair is managed by your insurance company; it is not up to the auto body shop to make the decision on which parts to utilize for repairs. The insurance company always decides on how they would like the vehicle repaired. If you are concerned about new parts versus 'other' parts, you should speak with your insurance adjuster or agent for clarification.
We have chosen to do business with only the best automotive paint suppliers in the industry. These same paint suppliers also supply the vehicle manufacturers. We are always in accordance with the specifications outlined by these suppliers.
It is important to take the necessary time and/or steps to ensure all related damages, as a result of an accident, are listed on an estimate. Most vehicle owners will not have the expertise to compare estimates line by line. Most consumers will compare prices which can be very misleading. Tyee staff will ensure each customer understands their estimate and feels comfortable with the repair process before proceeding with any repair. One should always confirm that any estimates received are accurate and reflect the damages to be repaired. When comparing estimates from different auto body shops ensure you are comparing consistent estimates; apples to apples NOT apples to oranges.
By law, in most jurisdictions, you should report any accident involving a vehicle to the police. Many jurisdictions WILL NOT dispatch the police to the scene of an accident if there are only minor damages (under $1000/accident; aggregate for all vehicles involved).
No, only the registered owner of a vehicle or the named insured on an Insurance policy may report any accident or damages to their insurance company.
We do not provide courtesy vehicles. If your claim is insurance related, most policies have coverage which will afford you with a rental vehicle while your vehicle is being repaired. Please check with your insurance professional to ensure you have the appropriate coverage.
To ensure that your child or children are 100% safe, we ALWAYS recommend you replace your child's car seat after being involved in an accident.
At Downtown Tyee, we complete insurance claims. Our facility doesn't just cover ICBC claims; we know that many people get third party insurance, and that is why we work with many other companies as well. We work with these other companies because we know that when you purchased your insurance, you were working hard to protect yourself, and we want to support you. If you recently got in an accident and need work completed for third party insurance claims in Campbell River or the surrounding area, call us today and we will help. We will guide you through each step of the insurance process.

The primary insurance companies we have worked with in the past are:

  • Insurance Corporation of British Columbia (ICBC)
  • Alberta Insurance
  • Economical
  • Royal Sun Alliance
  • Intact
  • Canadian Direct Insurance (CDI)
  • State Farm